Returns & Exchange

Not happy with your order or accidentally ordered the wrong size? No problem! You can return or exchange your order within 30 days of receipt.

Please note that final sale items are not eligible for return.

Returns in 5 Easy Steps

  1. Email us at info@maryjamescharleston.com with your order number and a brief description of the issue.

  2. If the item is damaged or defective, include clear photos or a short video.

  3. We’ll review your request and provide the next steps, including the correct return address if your return is approved.

  4. Ship your order to the provided address.

    • You are responsible for return shipping costs.

    • Make sure your package has a tracking number.

    • Important: Always contact us before sending a return. Unauthorized returns may not be processed.

  5. Once we receive and inspect the item, your refund will be processed to your original payment method within 5 business days.

Exchanges for Size Issues (5 Easy Steps)

  1. Email info@maryjamescharleston.com with your order number and a short description of the sizing issue.

  2. Attach clear photos or a short video of the item you received.

  3. We’ll review your request and provide the correct return address if the exchange is approved.

  4. Send your item to the address provided.

    • You are responsible for return shipping costs.

    • Make sure your package has a tracking number.

    • Contact us before sending any product back. Unauthorized returns may not be processed.

  5. Once we receive your item, we will provide tracking information for your replacement so you can monitor its status.

Exchanges for Defective Products (4 Easy Steps)

  1. Email info@maryjamescharleston.com with photos or a short video of the defective product, along with a brief description of the issue.

  2. Our team will review and validate the issue.

  3. If approved, we will send a replacement item free of charge.

  4. We will provide tracking information for your replacement so you can track its delivery.

Note: Choosing a replacement means you are not eligible for a refund or an additional replacement.

Important Notes

  • Always contact our customer service team for the correct return address before sending any product back. Unauthorized returns may not be processed.

Order Cancellation

Orders may be canceled within 1 hour of placement. After that time, orders enter our system and are scheduled for fulfillment, preventing cancellation.

Lost, Stolen, or Damaged Packages

We are not responsible for packages lost, stolen, or damaged after they are handed over to the shipping carrier. Claims for missing or damaged packages must be filed directly with the carrier.

  • Customers are responsible for providing complete and accurate shipping information at checkout.

  • We cannot be held liable for delays or delivery issues caused by incorrect or incomplete addresses.

Shipping Costs for Returns

  • If a return is due to customer choice (wrong size, change of mind, etc.), the customer is responsible for return shipping costs. Fees depend on the carrier you select.

  • If the return is due to our error (wrong or damaged item), the customer is not responsible for return shipping costs.